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Careers

driasi is an ambitious, innovative and fast-paced company. We offer exceptional training and development programs, competitive pay, great benefits, all within an engaging, fun, and collaborative work environment. The staff in driasi has the unique opportunity to gain national knowledge and expertise in handling policies across various regions and territories. At driasi, we all work together to come up with big ideas and then bring them to life. We focus on our customers first, we bring our best, and we are stronger together.

driasi offers a full benefits package including:

  • Health Insurance
  • Company paid dental
  • Company paid short and longterm disability
  • Company paid life insurance
  • PTO
  • 401(k) with company match
  • Health club reimbursement
  • Tuition reimbursement
  • Wellness program

Current open positions include:

 

Senior Accountant (Chanhassen)

Summary Overview:    

The position will work closely with the Director of Finance and other accounting staff to ensure that both the Corporate and Fiduciary Accounting functions of the company are recorded in accordance with GAAP and regulatory requirements. Position will lead aspects of or provide support within the following functions: general accounting, fiduciary accounting, month-end close, financial reporting, financial planning & analysis, and GAAP and other audits. 

Functions:

  • Perform accounting functions related to accounts receivable, prepaids, fixed assets, intangibles, inter-company receivables, accrued expenses, debt, and shareholder distributions
  • Assist in the month-end close and month-end review of financial performance
  • Prepare monthly financial statements and assist int he reporting and development of board reporting and business KPI reporting
  • Assist in preparation of weekly cashflow forecast
  • Participate in annual GAAP audit and client audits
  • Manage corporate credit card program and facilitate timely expense reporting in Concur
  • Assist with annual budget and reforecast process
  • Assist with the maintenance and application of internal controls and process documentation
  • Identify areas for process automation and improvement
  • Assist with ad hoc requests and other tasks as assigned

Education and/or Experiences:

  • Four-year degree in Accounting required
  • 3-4 years of relevant experience required
  • Public accounting (audit) experience a plus
  • CPA or MBA a plus
  • Intermediate or advanced user of Excel
  • Proficient with Word and PowerPoint
  • Experience with Sage 100 a plus

Other Skills and Knowledge:

  • Excellent communication skills
  • Must be a self-starter that can work independently
  • Ability to manage and prioritize multiple tasks
  • Strong organizational and time management skills
  • Must be analytical in nature and not complacent with the status quo

 

Vice President of Business Development (Chanhassen)

 

Summary Overview:

The business development position is responsible for developing and implementing a comprehensive business development and marketing plan that would increase revenues and profits across the North American market. This position is expected to uphold the values established by the organization, and support and drive strategic growth initiatives.

Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Implements the recommendations of the strategic business development and marketing plan and monitors external and internal environment for development of new market segments.
  • Responsible for establishing and maintaining new client relationships
  • Works collaboratively with Account Development team to ensure continuity and a seamless handover process for new clients.
  • Provides regular reports to communicate status of new opportunities, competitive analysis and market trends. Elicits and responds to RFP’s and RFI’s
  • Develops marketing campaigns for new products and services. This includes formulating a specific budget and expenditure plan for each.
  • Attends national industry conferences, promotes the services of the organization and develops leads by following up with prospects and coordinating prospective client meetings and visits
  • Promotes the organization’s services through desired mediums of social media, website, and marketing material
  • Develops annual sales plan in support of organization strategy and objectives.

Qualifications:

  • 10 + years of successful/demonstrated BPO sales experience in North America (call center, fulfillment, etc)
  • Demonstrated ability to source new blocks of insurance that have resulted in a transfer or takeover
  • Have knowledge, including personal contacts with (CFO’s, CEO’S), about life insurance companies and reinsurers.
  • Bachelor’s degree or equivalent client account or new business development experience
  • Familiar with a variety of outsourcing of insurance and financial services concepts, practices, and procedures
  • Proven track record of a superior level of personal business development and business development leadership for minimum of 5 years.
  • Creative – ability and background in using imagination, creativity and original ideas
  • Persuasive and enterprising
  • Handles rejection well, but does not expect it or accept it as a norm
  • Experience and a level of success in developing business client prospects from webex presentations, and internet marketing efforts with excellent PC skills
  • Experience with utilizing effective consumer marketing and sales programs via the internet, social media and other technical approaches.
  • Strong oral and written communication skills
  • Strong negotiation, presentation, interpersonal and problem solving skills
  • The ability to work at the strategic level with a client
  • Strong leadership, organizational skills
  • Brings a sense of urgency to all endeavors, even impatience at times
  • A high degree of comfort working with internal and external senior management 

 

Claims Examiner (Chanhassen)

Summary Overview:

We are seeking an Experienced Claims Examiner to join our team. The Claims Examiner analyzes insurance claims to determine extent of insurance carrier's liability and settles claims with claimants in accordance with policy provisions: Compares data on claim application, death certificate, or physician's statement with policy file and other company records to ascertain completeness and validity of claim. Assists in carrier audits and monthly audits for examiners. Assist in the coordination of the claims team in relation to the assessment and payment of claims, reporting as required to support the department and the carrier needs and other tasks as required during the absence of the Claims Supervisor.

Functions:

  • Examines and analyzes claim form and other records to determine insurance coverage.
  • Interview/communicate with claimant, consults police reports and hospital records; to determine extent of company's liability, varying method of investigation according to type of insurance coverage.
  • Consult with Insurance Carriers or other professionals to best determine adjudication of a claim.
  • Assists in carrier audits and monthly audits for examiners as required by the management team.
  • Assists in preparing and sending annual carrier reporting.
  • Allocates workload for the claims department during absence of the Supervisor to ensure achievement of service standards.
  • Pay, pend or deny claims according to carrier guidelines and authority limits.
  • Works with the legal department or insurance carrier when settlement cannot be negotiated.
  • Generation of internal and/or client claims reporting.
  • All other duties as assigned by Management.
  • Gather documents for carrier audits.
  • Assists in monthly audits for examiners as per carrier guidelines.

Qualifications:

Associates degree from a community college and one to two years of experiences; or three to four years related experience and/or training; or equivalent combination of education and experience. Must be proficient in Microsoft Office (Word, Excel, Outlook). Must have familiar with a variety of Life and Health Insurance concepts, practices and procedures as well as general insurance knowledge. Insurance Adjuster’s license or LOMA educational coursework preferred.

 

Claims Administrator (Chanhassen)

driasi is seeking a full or part time Claims Administrator to join the team. The Claims Administrator completes administrative tasks, supporting team functions for processing claims, as well as claims adjudication as assigned by the Claims Supervisor. 

Functions:

  • Follow-ups for claims examiners.
  • Pre-claim review for Accidental Death Claims.
  • Process Endowments, escheated life benefits, and life claims to a certain dollar threshold as assigned by the Claims Supervisor.
  • Examines and analyzes claim form and other records to determine insurance coverage.
  • Interview/communicate with claimant, consults police reports and hospital records; to determine extent of company's liability, varying method of investigation according to type of insurance coverage.
  • Consult with Insurance Carriers or other professionals to best determine adjudication of a claim.
  • Pay, pend or deny claims according to carrier guidelines and authority limits.
  • Relies on experience and judgment to plan and accomplish goals.
  • Process Bond, WOP, and ROP payments.
  • Life and AD claim case building.
  • Works under general supervision.
  • All other duties as assigned by Management.

Qualifications:

  • Requires a high school diploma or its equivalent and at least 2 years of related experience.
  • Strong written and verbal communication skills.
  • Proficient in MS Word and Excel.
  • Familiar with standard concepts, practices, and procedures within a particular field.
  • Must be adaptable to apply multiple carrier guidelines to processes.
 
 

Contact Center Customer Experience Representative (Chanhassen)

Summary Overview:

The Contact Center Representative handles calls from customers and provides professional, courteous and accurate information regarding customer inquiries on new programs as well as existing accounts.  Additionally, for certain programs, the Representative will have responsibility for driving sales through up-selling and cross selling techniques. 

Functions:

  • Must be knowledgeable in all programs/campaigns being administered to provide information to existing and new customers regarding a full range of products
  • Provide customers with a world class service experience by responding to inquiries in a courteous, knowledgeable and professional manner and utilizing creative problem solving to deliver “One and Done” service
  • Meet or exceed monthly performance standards for Quality, Productivity, Proficiency, Retention and Attendance
  • Close prospective and existing customers using product knowledge, up-sell and cross-sell techniques, and retention skills
  • Contribute to departmental goals by accurately assessing and responding to customer needs while maintaining service standards
  • Complete project as assigned by Team Lead

Qualifications:

Associates degree from a community college and one to two years of experiences; or three to four years related experience and/or training; or equivalent combination of education and experience.  Must be proficient in Microsoft Office (Word, Excel, Outlook). Previous inbound call center experience, customer service experience, and inbound/ outbound call center experience of one or more years preferred.

 

Licensed Contact Center Agent (Chanhassen)

Summary Overview:

The Licensed Contact Center Agent handles calls from customers and policy holders provides professional, courteous and accurate information regarding customer inquiries on new programs as well as existing accounts.  Additionally, for certain client lines, the Licensed Agent will have responsibility for driving sales through up-selling, cross selling and retention techniques. This position will require the agent to service and sell on a minimum of 3 lines of business for Level 2 and for Level 1, 1 to 2 lines of business.   Must be able to do both Inbound and Outbound service and sales functions. The Licensed Contact Centre Agent schedule will vary depending on Call Center needs.

Functions:

  • Must be knowledgeable in programs/campaigns being administered.
  • Provide customers with a world class service experience by responding to inquiries in a courteous, knowledgeable and professional manner
  • Perform customer retention efforts as necessary on all retention calls and identifies up-sell cross-sell and new-sales opportunities
  • Close prospective customers using product knowledge and training provided
  • Meet or exceed departmental agent performance and attendance standards
  • Contribute to departmental goals by accurately assessing and responding to customer needs
  • Assist on-boarding new Contact Center Agent staff
  • Respond and handle requests from Supervisor
  • Must be current with existing licensing and education courses required to maintain their license.
  • Act as first point of escalation for customer calls
  • Completes project as assigned by Contact Center Supervisor
  • Other Duties as Assigned based on Business Need

Qualifications:

Associates degree from a community college and one to two years of experiences; or three to four years related experience and/or training; or equivalent combination of education and experience.  Must be proficient in Microsoft Office (Word, Excel, Outlook). Previous inbound call center experience, customer service experience, and inbound/ outbound call center experience of one or more years preferred. Must be licensed in the United States for states being serviced.

 

driasi is an equal opportunity employer. We encourage all interested and qualified candidates, who meets the above qualifications, to send their resume to resumes@driasi.com.

We thank all candidates for their interest in employment within driasi, however, only those selected for an interview will be contacted.