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Guiding Principles

  • Always be fair & responsive to our customers.

  • Respect our fellow employees & the spirit of teamwork.

  • Strive relentlessly to improve what we do and how we do it.

  • Never be mediocre.

  • Never do anything that would diminish the pride our parents have in us.

  • Never do anything that we would not like to see on the 6 o’clock news or in the headlines of tomorrow’s newspaper.

  • No nasty surprises -- grow earnings every year.

  • Use technology whenever possible and own it.

  • No one person has a monopoly on good ideas.

  • Catch our employees doing things right & learn from our mistakes.

  • As we start each day, ask ourselves “are all of our customers happy today and are there any hot issues -- good or bad?”

  • Protect the value of our owners’ investment in us.

  • Share our experience and mentor each other.