Contact Center Our mission is to maintain and enhance our Clients' consumer portfolio by providing professional world-class service at each customer interaction. We pride ourselves on consistently meeting and exceeding client service standards. We continuously strive to provide outstanding service to each customer with whom we interact. To meet this challenge we invest strongly in technology, people and training.
Technology: Our multi-channeled Contact Center offers customers access to us through phone, mail, email, interactive voice response (IVR) and fax. DRIASI can leverage technology to customize a greeting or on-hold message to meet the needs of your specific campaign. We use state-of-the-art telecommunications systems to manage call traffic efficiently and effectively. DRIASI's telecommunications technology allows our Contact Center the versatility to handle any size campaign.
People: We're proud of our people and they're proud of what they do. Our team has the ability to meet your specific needs. We provide bilingual representatives to make the customer's experience a pleasant "easy to do business" interaction. If a dedicated representative or representative group best meets your needs, we can provide that customized attention. Our people will make your customers feel good about you.
Training: We have a professional training staff and a modern training facility. Our Contact Center Representatives go through a comprehensive training program, because your customers deserve the best. Training doesn't stop there. Ongoing Customer Care training programs ensure our representatives deliver the best in World Class Service.
Quality Monitoring: Quality is critical to performance at DRIASI and we have a multi-tiered monitoring program. We keep our "staff-to-team-leader" ratio at a low 10:1. Our staff receive frequent, regular feedback in our constant quest to deliver excellent service on each customer interaction. We also offer our clients the ability to do remote monitoring. At DRIASI quality is not just talked about. We invest in it, audit it and work to improve it constantly.
We help thousands of customers every day, providing personalized custom care.
If you have additional questions about this service, please see our FAQ or contact us for more details. |