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Contact Center

driasi is passionate about providing excellent customer service. Our end of call customer surveys rank our service level at 9.7 on a scale of 10. We employ a skills-based call routing system to manage resources and allocate customer calls. Our proprietary work-flow staffing matrix allows for 40% volatility with zero impact on service standards. driasi utilizes the following to exceed partner expectations:

  • Real-time call monitoring
  • On-screen access to client data
  • Online product and business rules reference library
  • Immediate assistance from a supervisor, if necessary, through an 'agent assist' system
  • 100% call recording
  • Formal quality monitoring and audit program
  • Industry-leading retention and reactivation programs
  • Comprehensive training and assessment programs
  • Multi-lingual call center representatives