Q. What technological capabilities does your Contact Center have to manage different size campaigns?
A. DRIASI's current client base puts forward campaigns that target anywhere from thousands to millions of consumers. We use a full complement of AVAYA state-of-the-art telephony products that are able to provide features such as the following:
- Customized greetings or on-hold announcements for your customers
- Real-time staff re-allocation to meet your service needs and standards
- Comprehensive real-time and historical reporting on each line of business
- Web self-service available 24/7 for customers that prefer to manage their insurance accounts on-line
Q. Does DRIASI provide bilingual services?
A. DRIASI provides on-site Spanish speaking bilingual representatives to make the customers experience as pleasant a business interaction as possible. Languages other than Spanish or English are available upon request.
Q. How can I be sure my customer is receiving quality service?
A. Our staff receive frequent, regular feedback in our constant quest to deliver excellent service during each customer interaction. We also offer our clients the ability to do remote quality monitoring.
For additional information refer to our Contact Center section.
If you have a question not answered above, please contact us for more information.