New Enrollments DRIASI has developed sophisticated systems for fast, accurate processing of new enrollments from a variety of marketing channels:
- direct mail
- telemarketing
- internet
- statement insert
- inbound telephone enrollment
Business rules are set up in the system so that all applicable business rules are applied for each new enrollment, regardless of channel. These rules include the type of data to be captured, as well as unique handling requirements, such as age limits and state availability.
For processing paper enrollments, documents are scanned into the system, where the imaging system “reads” the document electronically. Documents requiring human intervention are routed to trained operators using a skills-based routing system. Data validation checks are built into the system to ensure accurate keying.
In addition to capturing new enrollment data, DRIASI’s system includes automated processing of incomplete enrollments. For each enrollment where the customer has omitted required data, the system generates a custom letter. These letters are mailed directly to the enrolling customer. By contacting customers directly, DRIASI achieves higher response rates in new enrollment processing.
If you have additional questions about this service, please contact us.
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