Contact Center
Customer Retention The acquisition of new policyholders can be a costly and time-consuming proposition, when compared to the relatively low cost of ongoing maintenance of the existing policyholder base. DRIASI understands this is a critical concern to financial institutions and insurance companies and has developed a retention program supporting this effort that provides flexible solutions to meet their needs. DRIASI has created specialized retention teams who have undergone an extensive training program proven to increase the retention of policy holders.
DRIASI's Contact Center representatives on these teams have undergone an intense retention training which focus on the fundamentals of delivering a best in class experience for policyholders. Representatives are trained to listen to the customer and identify the true motive behind the cancellation request. The representative's cancellation assessment skills allow them to reinforce the need for their insurance benefits and retain their current coverage.
This policyholder centric approach to Contact Center management generates representatives who are responsive to policyholder needs. We have selected representatives for these retention teams who are informative, persuasive and achievement driven. These dedicated retention specialists have proven to significantly reduce customer churn. This new service was developed for financial institutions and insurance companies that require a focused, dedicated and highly skilled team of trained professionals to protect their investment in acquiring a policyholder.
DRIASI's innovative and comprehensive incentive-based retention program provides the solution for financial institutions and insurance companies that demand more than a problem resolution retention service. This program has honed the skill sets required to understand the customer psyche, save policy termination calls, and deliver a best in class policyholder service experience. Our dynamic training approach includes motivational and competitive coaching techniques required to maintain an industry leading retention program.
DRIASI offers financial institutions and insurance companies an opportunity to move to a higher level retention approach to improve policyholder conservation results.
If you would like further information on this valuable service, please see our FAQ or contact us for more details. |